About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: Compass Urgent Accommodation Voucher program provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

Salary: $66,000 - $75,000

Schedule: Full time, Sunday - Thursday (Fri/Sat off)

Location: The Assistant Program Director will work at our offices in San Francisco and visiting families at the hotels.

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Responsibilities: The Assistant Program Director works with the Program Director to oversee the day to day services of CUAV program at hotels throughout San Francisco. This includes supervision of CUAV Staff, administrative and program design and implementation, as well as providing direct support to clients. The Assistant Director will work across multiple sites to support the needs of shelter clients and shelter staff. Because of the high number of Spanish-speaking clients in the UAV program, this role requires fluency or strong proficiency in Spanish.

Specific duties include:

  • Supervise and support case managers and other staff, including: hiring, training, scheduling, stepping in with tough client situations or lapses in coverage, supporting professional development, and evaluating performance.
  • Implement program policies equitably; deescalate and appropriately follow-up with clients when needed.
  • Build and cultivate collaborative community partnerships, including with funders.
  • Strengthen partnership and effective communication with partnership hotels and staff; respectfully advocate on behalf of clients and staff when necessary.
  • Assist with coordinating intakes, transfers and discharges.
  • Represent the CUAV program in both internal and external meetings; offer shelter perspective on behalf of shelter clients and shelter staff.
  • Manage the CUAV program in the absence of the Program Director.

    The Assistant Program Director should have these skills:

    • Fluency or a very high level of proficiency in Spanish is required.
    • CA driver’s license and ability to be approved as a Zipcar driver required (personal vehicle not needed).
    • Minimum 3 years relevant experience in social work or a related field
    • Previous supervisory experience managing a small team is preferred
    • Demonstrated understanding of issues facing homeless and low-income families.
    • Experience working with people in crisis.
    • Strong interpersonal, listening and communication skills
    • Outstanding work habits: organized, reliable, team-oriented
    • Ability to work independently as well as to inspire and lead a committed team
    • Demonstrated commitment to diversity, equity, inclusion and belonging work.
    • Strong computer skills with proficiency in Microsoft Programs (Outlook, Word, Excel, Power Point, etc.) and Zoom. Salesforce experience a plus.

    Compensation and Benefits:

    • Salary: $66,000-$75,000 annually.
    • Paid time off: 4 weeks of vacation your first year, increasing to 5 in your second. Also paid holidays, sick time, family leave.
    • Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
    • Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-5.

    Location and Covid safety:

    • Office location: 1254 Market St AND visiting families staying at different hotels in SF
    • Covid vaccination required for all staff

    To Apply:

    Please apply through our online application.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

    Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.