About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.
About the team: C-Rent provides San Francisco families with financial assistance to prevent eviction or to pay for move-in costs on a new home. Families are also provided with light case management and external referrals to support them in becoming economically self-sufficient and maintaining their housing.
Compensation: $31 - $33.50 per hour
Schedule: Full time (7.5 hours/day), Monday - Friday, primarily during standard working hours
Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful
Position Description:
The Lead Eviction Prevention Specialist (EPS) will serve as a leader on the C-Rent team, both working with families and assisting the Program Director (PD) with program administration work. Working with families, the Lead EPS will screen applicants for SF ERAP eligibility and provide funds for back rent and move-in costs. Assisting with program administration, the Lead EPS will support the PD with reviewing check requests, answering client emails and calls, updating materials, and training the team. This is a fast-paced position which requires someone with deep compassion for families facing homelessness, an ability to juggle many responsibilities at once, and strong attention to detail.
Specific responsibilities include:
- Meet with homeless families and families at risk of homelessness to determine eligibility for rental assistance program.
- Triage/problem solve with families and refer out to other community organizations when the qualifications for Compass’ program aren’t met.
- Assist families to collect and ensure accuracy of all necessary documentation to process a rental assistance request.
- Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
- Assist the C-Rent PD with reviewing check requests and checking for supporting documents. Communicate with the Compass finance department to ensure checks are processed in a timely fashion.
- Manage the C-Rent email address and phone line, communicating with clients who have questions about the SF ERAP program.
- In partnership with the C-Rent PD, create and edit new materials for use by the C-Rent team
- Assist the C-Rent PD in training Eviction Prevention Specialists on new policies and program requirements.
Qualifications:
- Experience providing eviction prevention services or similar support to at-risk households.
- Ability to connect meaningfully with a diverse group of individuals.
- Understanding of homelessness, including causes, challenges faced by homeless families, and available resources in the Bay Area.
- Extremely strong attention to detail and comfort with data entry.
- Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
- Demonstrated commitment to diversity, equity, inclusion and belonging work.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
- Bilingual Spanish a major plus.
Compensation and Benefits:
- Salary range: $31 - $33.50 per hour based on experience, languages spoken and education
- Paid time off: 4 weeks of vacation the first year, 5 weeks in following year. Also paid holidays, sick time, family leave, time off for education.
- Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
- Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-5.
- Membership in OPEIU/Local 29 union.
Location and Covid safety:
- Work location: The Case Manager will primarily work at our main office at 37 Grove St., less than one block from Civic Center BART/Muni. After three months, they will most likely have the option to work remotely one day per week.
- Covid vaccination required for all staff.
To Apply:
Please apply through our online application. No phone calls, please.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.
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