ECM Care Manager

THIS ROLE IS OPEN TO CURRENT EMPLOYEES ON THE COMPASS FAMILY RESOURCE CENTER (CFRC) TEAM ONLY

Application deadline: Friday, July 10 at 5:00 pm

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: The Compass Family Resource Center (FRC) offers a comprehensive set of trauma-informed services that support family well-being. Homeless and at-risk families can access immediate crisis support and get connected with parenting education, support groups and classes, case management, housing search, and workforce services and housing support. This program offers new Medi-Cal reimbursable case management services. These services, called Enhanced Care Management (ECM), provide intensive, whole-person care management to families with complex needs, connecting members to medical, behavioral health, and social services to support long-term stability and well-being.

Compensation: $33 hourly

Schedule: Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours

Location: 37 Grove St, San Francisco

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Role Description:
The ECM Care Manager provides specialized, Medi-Cal reimbursed services to families enrolled in ECM, with particular emphasis on accessing and maintaining quality healthcare. Community-based work is a core requirement of the role and the ECM Care Manager will visit families in their homes and accompany families to appointments. Some flexibility in schedule may be required to meet family needs. Regular local travel is required; valid California Driver’s License preferred.

Specific responsibilties include:

• Carry a dedicated ECM caseload, serving as the primary point of contact for families enrolled in Medi-Cal
• Conduct comprehensive, whole-person assessments covering medical, behavioral health, housing, social, and economic needs in partnership with the Clinical Consultant.
• Develop individualized, culturally and linguistically appropriate care plans in collaboration with families, caregivers, healthcare providers, and the Clinical Consultant.
• Monitor care plan progress, update goals as member circumstances change, and support appropriate transitions out of ECM.
• Coordinate services across medical, behavioral health, housing, and community systems to ensure integrated, seamless care.
• Screen all new FRC referrals for ECM eligibility; enroll Medi-Cal eligible members and maintain accurate enrollment records.
• Accompany families to appointments and provide health education, coaching, and motivational support as needed.
• Serve as a member advocate with healthcare providers, systems, and community partners, with family consent.
• Maintain accurate, complete, and timely case records in compliance with Full Circle Health Network contract requirements, DHCS standards, and Compass policies.
• Develop and maintain relationships with healthcare providers, social service agencies, and community organizations to support referrals and care coordination.

Qualifications:

Required:

• Current employee of Compass Family Services on the Compass Family Resource Center team
• Minimum two (2) years of experience in case management, care coordination, or community-based services with families and/or individuals experiencing homelessness, child welfare involvement, or perinatal needs.
• Demonstrated understanding of issues facing homeless and low-income families in San Francisco.
• Experience working in a community-based, field-based, or non-traditional service setting.
• Strong interpersonal skills, including the ability to develop trusting relationships with individuals and families across diverse cultural, linguistic, and socioeconomic backgrounds.
• Proficiency with technology, including Microsoft Office, Google Suite, and database or case management systems. Experience with Salesforce, Epic, or similar platforms is a plus.
• Outstanding work habits: reliability, punctuality, organization, professionalism, and ability to manage multiple priorities independently.
• Demonstrated commitment to diversity, equity, inclusion, and belonging.

Preferred:

• Experience with Medi-Cal systems, CalAIM, or Enhanced Care Management programs.
• Familiarity with trauma-informed care, motivational interviewing, and harm reduction approaches.
• Experience with Electronic Health Records (EHR).
• Community Health Worker (CHW) certification or Peer Support Specialist experience.
• Knowledge of San Francisco community resources, service systems, and healthcare landscape.

Compensation, Benefits and Location:

• Salary range: $33 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

To Apply:

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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